Delivery, Refund & Returns Policy

Delivery Policy for The Aircon Shop

Acceptance of Goods

The Aircon Shop is not a public or common carrier. Therefore, all goods transported are subject to the conditions outlined below. These conditions replace any previously published terms and conditions and complement the general terms found on The Aircon Shop’s waybills and other documents. If any conflict arises between these conditions and those on a waybill or transit document, these conditions will apply unless South African law states otherwise.

The aircon shop (Delivery Refund and Returns Policy) may update these conditions at any time without prior notice. However, both The Aircon Shop and the customer must agree in writing to any specific changes that affect an existing agreement. Furthermore, these conditions govern every service provided by The Aircon Shop and form an essential part of every agreement between The Aircon Shop and the sender. By using our services, the sender agrees not to rely on any other terms, warranties, conditions, or representations. In addition, the signature of the sender’s employee, servant, or agent on The Aircon Shop’s waybill binds the sender to these terms.

Furthermore, other carriers, subcontractors, handlers, or third parties who transport or handle the goods may also apply their own conditions during the delivery process.

Collection of Goods

If the recipient or their nominee does not accept or collect the goods within a reasonable period, The Aircon Shop may notify the customer. After ten (10) days, if the customer has not arranged redelivery at their own expense, The Aircon Shop may sell or dispose of the goods. Consequently, we may deduct all outstanding charges and related expenses from the proceeds.

Company Liability

The Aircon Shop does not accept liability for the loss of or damage to goods. Customers must submit all claims in writing within 48 hours of delivery.

If The Aircon Shop accepts limited liability, our liability will not exceed R1,000 (ONE THOUSAND RAND) per consignment unless the customer has selected an available insurance option. In addition, The Aircon Shop does not accept responsibility for indirect or consequential loss, damage, delays, or the non-delivery of goods.

For further information or inquiries, please contact us.

Refunds and Returns Policy

At Aircon Shop, customer satisfaction is our priority. Therefore, we have designed our refunds and returns process to be simple and transparent.

Refunds

To qualify for a refund, you must:

  • Contact us within a reasonable period from the purchase date.
  • Keep the item in its original condition, uninstalled, and in its original packaging.

To request a refund:

  • Contact our customer support team and provide your order details.
  • Our team will guide you through the return process.
  • After we receive and inspect the item, we will notify you of the outcome.
  • If your refund meets our requirements, we will process it and credit the amount to your original payment method.

Returns

We understand that you may occasionally need to return a product. Therefore, we aim to make the process as easy as possible.

To qualify for a return, you must:

  • Contact us within a reasonable period from the purchase date.
  • Keep the item in its original condition, uninstalled, and in its original packaging.

To return an item:

  • Contact our customer support team with your order details.
  • Our team will explain the return process.
  • Customers must cover the cost of return shipping unless the product is defective or we made an error with the order.
  • We also recommend using a trackable shipping service to ensure the item reaches us safely.

After we receive and inspect the returned item, we will inform you of the outcome. If we approve the return, we will either issue a refund or arrange a replacement, depending on your preference.

Contact Us

If you have questions or concerns about our refunds and returns policy, please reach out to us through our customer support channels. Our team is here to assist you and ensure a smooth and satisfactory experience.

Email: sales@airconshop.co.za

Phone: 066 483 4535