Delivery, Refund & Returns Policy
Delivery Policy for The Aircon Shop
Acceptance of Goods
The Aircon Shop is not a public or common carrier, and all goods transported are subject to the conditions outlined below. These conditions replace any previously published terms and conditions and complement the general terms found on The Aircon Shop’s waybills and other documents. In cases of conflict between these conditions and those on any waybill or transit document, these conditions apply, except where they conflict with South African law.
The Aircon Shop reserves the right to modify these conditions unilaterally without notice. Any changes to these conditions require written agreement from both The Aircon Shop and the Customer. All services provided by The Aircon Shop are governed by these conditions, which are considered an integral part of any agreement between The Aircon Shop and the Sender. The Sender explicitly agrees not to rely on any other terms, warranties, conditions, or representations regarding The Aircon Shop’s services. The signature of any of the Sender’s employees, servants, or agents on The Aircon Shop’s Waybill binds the Sender.
Goods transported by The Aircon Shop are also subject to the conditions stipulated by other carriers, subcontractors, handlers, and parties who come into possession of the goods during the delivery process.
Collection of Goods
If the Recipient or nominee fails to accept or collect goods within a reasonable time, The Aircon Shop will consider notifying the Customer. After ten (10) days from such notice, unless the Customer instructs redelivery at their expense, The Aircon Shop may sell or dispose of the goods, retaining charges and expenses.
Company Liability
The Aircon Shop is not liable for loss or damage to goods. Claims must be lodged in writing within 48 hours of delivery. In cases where limited liability is accepted, The Aircon Shop’s liability is limited to R1,000 (ONE THOUSAND RAND) per consignment unless the client has opted to include insurance on thier delivery if available. The Aircon Shop is not liable for indirect or consequential loss or damage to any consignment or any loss or damages arising from late or non-delivery of goods.
For further information or inquiries, please contact us.
Refunds and Returns Policy
At Aircon Shop, we prioritize your satisfaction with your air conditioning unit purchase. Our refund process is designed to be straightforward. Please review the following guidelines to understand our refund policy.
Refunds
To be eligible for a refund, please ensure that you:
Contact us within a reasonable time frame from the date of purchase. Ensure the item remains in its original condition, uninstalled, and in its original packaging. To initiate a refund, kindly follow these steps:
Contact our customer support team with your order details. Our team will guide you through the necessary steps for returning the item. After we receive and inspect the returned item, we will inform you of the refund status. If your return meets the criteria, we will process the refund, which will be credited to your original payment method.
Returns
We understand that there may be occasions when products need to be returned. We aim to make the returns process as straightforward as possible. Please review our return guidelines:
To be eligible for a return, please ensure that you:
Contact us within a reasonable time frame from the date of purchase. Ensure the item remains in its original condition, uninstalled, and in its original packaging. To initiate a return, kindly follow these steps:
Contact our customer support team with your order details. Our team will guide you through the necessary steps for returning the item. Customers are responsible for the cost of return shipping, except in cases of product defects or errors on our part. We recommend using a trackable shipping method for the secure return of the item.
After receiving and inspecting the returned item, we will notify you of the return status. If your return is approved, we will proceed with the necessary actions, which may involve a refund or replacement, based on your preference.
Contact Us
If you have questions or concerns about our refunds and returns policy, please reach out to us through our customer support channels. Our team is here to assist you and ensure a smooth and satisfactory experience.
Email: sales@airconshop.co.za
Phone: 066 483 4535